Frequently Asked Questions
Everything you need to know about shopping for your home.
What is the return policy for furniture and home decor?
Most furniture and home decor items can be returned within 30 days of receipt. Items must be in their original condition and packaging to receive a full refund.
Do you offer scheduled delivery for large appliances and furniture?
Yes, for heavy or bulky items, you can select a specific delivery date and time slot during checkout. Our specialized carriers will bring the items to your room of choice or provide entryway delivery based on your selection.
How can I track the shipping status of my home improvement order?
Once your order ships, you can track it via the 'Returns & Orders' section. You will receive real-time updates and a tracking number for all domestic and international shipments.
Are assembly services available for products like bed frames or desks?
Many of our home products offer an optional 'Expert Assembly' service at checkout. This service is provided by local, screened professionals who will assemble the item at your convenience.
What payment methods are accepted for high-value home purchases?
We accept all major credit and debit cards, Amazon Gift Cards, and offer various financing options including the Amazon Store Card or monthly installments for qualifying home goods.
What should I do if my home item arrives damaged or with missing parts?
If an item arrives damaged, please visit 'Your Orders' to initiate a replacement or refund. For missing parts, you can often contact the manufacturer directly through our site to have the specific hardware shipped to you.